Effective Date: October 25, 2025
Website: https://zaivaperfumes.com
Contact: +971 54 490 2585
Email: zaivaperfumes@gmail.com
At Zaiva Perfumes, we take pride in delivering premium fragrances safely and efficiently to your doorstep. Please read our shipping policy to understand how we handle order processing and delivery.
1. Order Processing
All confirmed orders are processed within 1–2 business days after payment verification.
Orders placed on weekends or public holidays will be processed on the next working day.
Once your order has been dispatched, you will receive an email or WhatsApp notification with tracking details.
2. Shipping Locations
We currently ship to:
United Arab Emirates (UAE) and select international destinations.
For international orders, delivery timelines may vary depending on customs and courier availability.
If your location is not listed at checkout, please contact us at zaivaperfumes@gmail.com for assistance.
3. Delivery Time
Within UAE: 2–5 business days
International Orders: 7–14 business days (depending on destination and customs clearance)
Note: Delivery times may vary during holidays or promotional periods.
4. Shipping Charges
Shipping costs are calculated at checkout based on your delivery location and order weight.
Free shipping may be offered during special promotions or on orders above a specified value (as mentioned on the website).
5. Tracking Orders
Once your order is shipped, you’ll receive a tracking link via email or WhatsApp.
You can use this link to track your shipment until it reaches you.
6. Delays and Lost Packages
In rare cases, delays may occur due to courier issues, customs clearance, or unforeseen circumstances.
If your order is delayed or missing:
Contact us at zaivaperfumes@gmail.com with your order number.
We’ll coordinate with our shipping partner to resolve the issue promptly.
7. Damaged or Missing Items
If you receive a damaged parcel or missing item:
Notify us within 48 hours of delivery.
Provide clear photos or videos of the package and product.
Once verified, we’ll arrange for a replacement or refund as per our Refund & Cancellation Policy.
8. Contact Us
For any questions related to shipping or order status, please reach out to us:
Zaiva Perfumes
Email: zaivaperfumes@gmail.com
Phone: +971 54 490 2585
Website: https://zaivaperfumes.com